Committed to helping Canadians when they need it most

Joining forces to help customers, employees and communities

TORONTO, April 6, 2020 / CNW / – In times of crisis, it is important to come together as a community to help each other. Today, as part of RBC’s customer care program, RBC announced additional financial support for customers Canada who need it most. Over the past few weeks, RBC has reached out to more than 250,000 Canadians to provide mortgage, credit card and loan relief through deferred principal and interest payments, and RBC is committed to Do more.

“We are all experiencing this together and we have seen how quickly the COVID-19 pandemic has impacted Canadians across the country,” said Neil mclaughlin, Group Manager, Personal and Commercial Banking, RBC. “RBC responded quickly to put measures in place to help all of our clients. Today, we are mobilizing to do more. We are here to support Canada and our customers in the weeks and months to come to get our communities and businesses back on their feet. This is our commitment. “

Help our clients:
The RBC Client Relief program offers clients affected by COVID-19 immediate and long-term relief:

  • Deferral of payments – for Canadians who need immediate cash flow, including up to six months deferral for mortgages, credit cards, installment loans and auto loans. More self-service options to give customers easy access to request repairs.
  • Relief from difficulties – introduced to support personal clients with longer term needs, such as those who have experienced a significant change in income due to job loss or illness. Clients facing more extreme financial difficulties are urged to make a telephone appointment with one of our advisors who can assist them with one-on-one support, which may include additional relief measures such as interest charges. reduced credit card charges for up to six months for customers receiving a minimum credit card. payment deferrals, as well as credit refinancing or restructuring depending on their situation.
  • Assistance to professional clients – for business leaders in need, providing personalized advice and solutions to relieve financial pressures and disruption. This may include temporary increases in the limit on operating lines of credit and the ability to convert term debt into interest for up to six months, as well as new temporary waivers of payment solutions registration fees. electronic.

Protect our employees and our communities:
As the situation continues to evolve, RBC protects communities around the world by enabling more than 70,000 employees to work from home, while ensuring the continuity of essential banking services for customers. We also encourage our clients to use the RBC mobile app and online banking. They are secure, easy and available 24/7. Our in-branch advisors are also equipped to help clients with personalized advice over the phone, with appointment scheduling easily accessible via our online account booking tool. line. And while some RBC branches have been temporarily closed to protect customers and employees, additional health precautions have been implemented at branches that remain open to support customers with critical banking needs that cannot be met. completed only in person.

Physical distancing has left From Canada the most vulnerable need additional care. To support seniors, pregnant women and others who may need special attention, RBC offers assistance by offering them direct access to open branches so they can be served first if their transaction requires them. to go to a branch. In addition, our call centers offer priority service to customers aged 70 and over. No action is required. Customers are identified when they call us with their credit card, and from there, calls are prioritized.

“Canadians continue to reach out in need and our employees work tirelessly to support our customers,” added McLaughlin. “RBC is here to provide advice and relief in these difficult times. We are always here to help; today, tomorrow and until we can all be strong again.

RBC works with the government of Canada to offer the Canada Revenue Agency (CRA) online registration direct deposit, and assistance to Small Canadian Businesses.

For more information on the RBC Customer Care Program go to For customers facing more extreme financial difficulties, please make an appointment with one of our advisers via our online appointment booking service. For immediate access to self-service rescue information, visit

About RBC
Royal Bank of Canada is a global financial institution with a goal-oriented and principle-driven approach to delivering world-class performance. Our success comes from the more than 85,000 employees who bring our vision, values ​​and strategy to life so that we can help our customers thrive and our communities thrive. As From Canada largest bank and one of the largest in the world by market capitalization, we have a diverse business model focused on innovation and delivering exceptional experiences to our 17 million customers in Canada, the United States and 34 other countries. Learn more about

We are proud to support a wide range of community initiatives through donations, community investments and employee volunteer activities. See how to


For more information: Jill Anzarut, 647-534-5118, [email protected]

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