Mastercard requests a ‘True Name’ card for the LGBTQIA + community

In line with Pride Month, Mastercard calls on credit card issuers and banks to develop a method that allows customers to display the name on their payment cards that matches their gender preference and eliminates some of the challenges they face. are faced otherwise.

The leading payment processor acknowledged in a press release that payment cards often do not reflect the true identities of many members of the transgender and non-binary community – people who define their gender differently than “men” or “women. “.

Mastercard announced that it is working with partners to create a process for debit, credit and prepaid cardholders to print the name they identify with on their card. The network calls this initiative the “True Name” card. The network’s vision is that all cards can become True Name cards, says Chaiti Sen, a spokesperson for Mastercard.

Nerdy tip: Some issuers have already implemented the True Name functionality. BMO Harris offers it on qualifying credit and debit cards. Citi provides it on qualifying credit cards.

As part of the initiative offered by True Name, a bank or credit card issuer might require your legal name for an application, but you would be allowed to choose the name displayed on your card. This initiative would avoid the requirement for a legal name change and the negative experiences that a person might encounter upon leaving.

Thirty-two percent of people who showed ID with a name or gender that did not match their presentation reported negative experiences such as harassment, denial of service or attack, according to a 2015 report of the National Center for Transgender Equality cited in Mastercard press release.

“We are allies of the LGBTQIA + community, which means that if we see a need or if this community is not served in the most inclusive way, we want to be a force for change to help address and mitigate the unnecessary problems, ”said Randall Tucker, head of diversity and inclusion at Mastercard, in the press release. “This translates not only to our community of Mastercard employees, but also to our cardholders and the communities in which we operate more broadly. Our vision is that every card should be for everyone. “

A True Name card product does not yet exist, and it will be up to credit card issuers and banks to decide whether they wish to create one in accordance with this initiative. If passed, cardholders should not encounter as much resistance at the checkout. Mastercard does not require photo ID for credit cards upon check-out. A merchant can always ask for an ID, but this does not have to be conditional on the acceptance of your payment card. Exceptions may apply for other transactions.

In fact, with EMV chips and other security features, photo IDs are no longer required for many transactions. And like the payment cards themselves, many consumers no longer physically hand them over to merchants to complete their payments.

In cases where a merchant insists on matching the name of a card with a government-issued ID, Mastercard recommends asking the merchant to call their acquirer.

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Lois Mendez

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