Manila Electric Co. (Meralco), the nation’s leading electric utility, continues to exude excellence beyond delivering stable and reliable power to its franchise area. Recognized for her initiatives focused on excellence in customer service, communication and transparency, she recently won three gold, three silver and three bronze medals at the 2021 Stevie International Business Awards (IBA). is imposed in the field of communications on the world stage by defeating 3,700 nominations from various organizations of different industries in 65 countries.
The prestigious Stevie International Business Awards are an annual awards program launched in 2002 and joined by top companies to showcase professional achievements and compete for various awards. It honors and generates public recognition for these positive achievements and contributions from organizations and professionals around the world and is one of the world’s most coveted awards.
The gold medal was awarded to the One Meralco Foundation (OMF) program “One for Trees: Helping Farmers Survive the Pandemic through Sustainable Reforestation”; the “Meralco Annual Report”, which was recognized as the best annual report among utilities in 2021; and “MVP The Man and His Art,” a book showcasing Filipino art that adorns the halls of Meralco, PLDT, First Pacific and MVP’s residence. The “Meralco Sustainability Report”, “Energizing Off-Grid Schools in the Philippines” and “Strengthening Communities Amidst the Pandemic” received silver awards. Meanwhile, “A back-to-school program to support teacher-frontliners during the pandemic,” the “Meralco Advisory” and the “Meralco Facebook page” each won a Bronze award.
Additionally, Meralco was recognized for its customer-centric innovation initiatives at the 8th annual Asia-Pacific Stevie Awards, an awards competition open to all organizations from 29 countries in the region, focused on recognition of innovation in all its forms.
The gold medal was awarded to the “Meralco Sustainability Report 2019”, a comprehensive discussion of Meralco’s sustainability agenda. This is the third international recognition received by the said publication. Two entries, “Fitting The Bill: Meralco Makes Paying Bills Easier With The Customer Account Number (CAN)” and “Protecting the Economy at All Costs: Meralco Waives Energy Demand Charge” both received the money, while “La security first: Empowering companies to fight an invisible enemy ”received the Bronze.
According to Meralco President and CEO Ray C. Espinosa, “Excellent customer service and communication is at the heart of what we do at Meralco, and transparency is a value we have long held. To be recognized internationally for campaigns focused on these is definitely an honor and achievement for the many men and women of Meralco who have worked tirelessly for the realization of these programs, despite the adversities brought by the pandemic. “
Always demonstrating excellence in communication, the One Meralco Group has also received various citations from various awarding bodies in the country. He recently dominated pandemic response communications at the 18th Philippine Quill Awards, an awards program hosted by the International Association of Business Communicators – Philippines. His entry “Meralco Digital Press Conferences: Staying Close to the Media and the Public Despite Social Distancing” received the award for best communication for COVID communications. Next to that, 31 awards of excellence and merit for various programs. Meralco was also named 2nd Company of the Year at the event, which took place live due to the pandemic.
The Quill Prize is awarded to businesses, organizations, and institutions for using excellent programs in communication, research, learning and development, and skills to achieve business goals and make a difference in society.
Among Meralco’s programs that won awards of excellence were the following internal and external programs in various categories: “Meralco Goes Green”, “CovidComms 2020: Keeping the Lights On in the time of Pandemic”, “Laging Handa: The 2019 One Meralco Foundation Back-to-School Program ”,“ Meralco Advisory: Informing, educating and equipping clients with knowledge through innovative communications ”,“ Meralco Advisory: Informing, educating and equipping clients with knowledge through innovative communications ”,“ Ensuring our stakeholders are informed: the 2019 Quarterly Meralco’s operational and financial media briefings ”,“ CovidComms 2020: Green Transport for Frontliners ”,“ Kaisa sa Kabuhayan: Aplaya Sardines Enterprise with Atimonan Fisherfolks ”, “KKK Towards a Green Future”, “MVP Academic Achievement Awards 2019” Builders of the Future “”, “Meralco is ready: hosting the seismic exercise Simultaneous at the national level of Q4 2019 ”and the“ Meralco Sustainability Report 2019: Sustaining the Future ”.
Meanwhile, the following internal and external programs received merit awards in various categories: “2019 One Meralco Cool-tural Festival”, “One For Trees: Engaging Employees in Sustainable Reforestation”, “Araw ng mga Lineman: Pasasalamat sa IDOL naming Lineman ”, Meralco Integrated Reporting Management System: A big step towards a safer workplace”, “Una sa Lahat, Safety”, “Power Up Forum-Sustainability Edition”, “MakaBayad”, “Bayanihan at Malasakit: la Taal de Meralco catering and the CSR response ”,“ Covid Comms 2020: enlightening the public on the problem of the peak bill of the months of the ECQ through media engagement ”,“ The renewable energy push revitalized of Meralco for Solar Microgrids ”,“ Household Electrification Program ”,“ The Right Store: A Commitment to Sustainability ”,“ Meralco’s Proactive Communication Campaign on Supply Procurement ”,“ Typhoon Tisoy Response: G Operate Crisis Communications During the Strongest Typhoon of 2019 “,” COVIDComms 2020: Farmers on the Front Lines “,” No School Left in the Dark-Energizi ng the Most Remote Public Schools in the Philippines “,” CovidComms 2020: Flatten the curve by flattening the Fear-One MERALCO Covid-19 Online Awareness Roadshow “, and the” Meralco Liwanag Park Digital Tour “.
The Anvil Awards, an awards program hosted annually by the Public Relations Society of the Philippines (PRSP), is another organization that recognizes Meralco’s excellence in communications. Meralco and OMF received eight silver awards for their various programs at the 56th annual Anvil Awards, which also took place live. The Anvil Awards, dubbed “The Oscars of Philippine Public Relations,” recognize outstanding external and internal programs, campaigns and tools that exemplify the highest standards of public relations practice in the country.
Meralco also received a nomination for the “Company of the Year” award as flagship program, Meralco Advisory, winner for the 6th time since 2013. Meralco Advisory has been one of the longest standing communications programs of the company and effectively provided its customers with technical information presented in a simplified and creative way that a layman can easily understand. The company also received a Silver Anvil award for its ‘Keeping the Lights On During Pandemic’ program in the newly added category for Covid-19 related programs and tools. The said program is a communication management program aimed at ensuring the safety and information of its employees on issues related to the pandemic. Meralco was also recognized for “Meralco Goes Green Internal Communications”, a campaign launched in 2019 to enable its employees to do their part to live sustainably through various programs and initiatives.
Other programs that received accolades were: “Meralco Digital Press Conferences: Staying Close to Media and Public Despite Social Distancing”, “Sharing a Leave / a Day to Give”, “From the Farmer to the First ranks ”,“ No School in the Dark-School Electrification Program ”energizes the most remote schools in the country and“ Household Electrification Program ”.
All of these awards and recognitions are a testament to Meralco’s customer-centric, goal-driven, and impactful programs that not only promote sustainability, but also benefit customers and industry stakeholders during the pandemic. Excellent and clear communication is essential to ensure that Meralco’s essential programs and services are understood and appreciated by its customers and stakeholders.