Provance launches ServiceTeam, a new family of ITSM Power Apps products

Provance® is thrilled to announce the immediate release of ServiceTeam®, a family of IT service management products based on Microsoft Power Platform. Designed for Microsoft-centric customers, partners, and MSPs, ServiceTeam supports business success with flexible and cost-effective IT service management (ITSM).

“As the leader in Microsoft-centric products for ITSM and ITAM, we have developed ServiceTeam to work in a Microsoft Power Apps or Dynamics 365 environment,” said Kelly Moodie, CEO of Provance. “Thus, ServiceTeam enables Microsoft customers, partners, and MSPs to take advantage of an optimal platform approach for ITSM that includes line-of-business applications, thereby avoiding the risks and costs associated with the use and the integration of a siled ITSM solution.” With ServiceTeam, ITSM users can:

  • Leverage a range of Power BI management reports to gain intelligent insights and optimize ITSM to keep operational costs low.
  • Benefit from automated workflows with Power Automate to reduce service team workload.
  • Leverage existing skills and investments in Microsoft technologies.
  • Use out-of-the-box integrations with Microsoft technologies.
  • Leverage no-code setup, ticket templates, self-service portal, and other features to streamline operations, reduce costs, and provide exceptional customer service.

“While we designed ServiceTeam for all Microsoft-centric businesses, we designed and developed features specifically for Microsoft partners and MSPs,” Moodie said. “For example, we’ve taken a new approach to the service desk agent experience, creating a streamlined, high-performance interface, making it much more focused on the activities most important to them and their customers.”

ServiceTeam ITSM is comprised of three editions: Essentials, Professional, and Enterprise. Customers can easily upgrade from Essentials to Professional and Enterprise as their needs change over time.

“We built the ServiceTeam family of products because we saw the value in Microsoft Power Apps technology,” said Roger Labelle, director of product management and support. “We knew we could use this technology to greatly benefit ITSM. We also wanted to make sure we could offer flexible options for capabilities and pricing based on their ITSM requirements.”

“With the Provance ServiceTeam offering, we now have an ITSM application powered by Power Apps and supported by Microsoft Cloud. This is important for partners who run their business on Microsoft applications such as Dynamics, Teams, SharePoint and Office 365. Being able to create one data source of customer information instead of multiple data silos such as standalone CRM, help desk, customer service and accounting systems, allows partners to create an infrastructure designed for growth. real,” said Rick McCutcheon, Microsoft Dynamics 365 MVP and host of PartnerTalks.

For more information about ServiceTeam, visit Provance.com/ServiceTeam

Rosemary C. Kearney